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Your Rights As A Patient

JCAHO Accredited Facility

You have the right to express your concerns about patient care and safety to hospital personnel and/or management. If your concerns and questions can not be resolved at this level contact The Joint Commission at 1 (800) 994-6610, or by fax at (630) 792-5636, by email at complaint@jointcommission.org, or by mail at:

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 1-800-994-6640
Web site:www.jcaho.org

Your Rights As A Patient

Patients have the right to skillful, courteous and hospitable care in a safe environment.
Patients have the right to admission for treatment and care regardless of their race, color, creed, nationality, religion, or the nature of the source of payment.
Patients have the right to receive information regarding their diagnosis, treatment and prognosis.
Patients have the right to expect privacy and confidentiality.
Patients have the right to know by name and position the persons caring for them.
Patients have the right to share in their plan of care through discussion with physicians and nursing staff.
Non-English speaking, blind or deaf patients have the right to request assistance (interpretation). We will make every reasonable effort to provide assistance.
Patients have the right to freedom from restraints used in provision of acute medical and surgical care unless clinically necessary.
Behavior management patients have the right to freedom from seclusion and restraints used in behavior management unless clinically necessary.
Patients have the right to examine a copy of and request assistance in understanding their hospital bill.
Patients who have questions or concerns regarding their rights may contact the Nurse Manager or Risk Manager.
Patients have the right to formulate advance directives; however, appropriate care will not be withheld as a result.
Patients have the right to appropriate assessment and management of pain.

Responsibilities of You and Your Family To Ensure Safe Care

To report any perceived risks in your care.
To provide accurate and complete information to doctors and hospital staff regarding health status.
To follow the treatment plan developed with the doctor and other hospital staff.
To express any concern regarding ability to follow the treatment plan.
To ask questions if instructions or information provided are not understood.
To discuss and understand the consequences should a decision be made not to follow the recommended treatment plan.
To provide notice if unable to keep an appointment.
To follow the rules and regulations of the hospital.
To be considerate of the rights of other patients, visitors, and hospital employees.
To be considerate of the property of others.
To keep care givers informed of their level and relief of pain.

Note: In circumstances where the patient is a child or minor, these rights and responsibilities are those of the parent or legal guardian.