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Patient Rights and Responsibilities

Be notified of his or her rights in a language or manner that the patient can understand.
Be treated with courtesy and respect.
Be informed of patient rights in advance of providing or discontinuing care whenever possible.
Make informed decisions about his or her care and to participate in the development and implementation of his or her plan of care, including the discharge plan and pain management plan.
Know whom to contact with a grievance and have prompt resolution of any and all grievances.
Communicate freely with others and to interact socially, unless specifically restricted in his or her treatment plan for clear treatment reasons.
Formulate advance directives and to have practitioners comply with these directives.
Have a family member or representative of his or her choice and his or her own physician notified promptly upon admission to the hospital.
Get important information about his or her care in his or her preferred language and/or in a manner that meets his or her needs, if he or she has vision, speech, hearing or mental impairments.
Refuse care.
Free exercise of religious worship within the facility. No patient will be coerced into engaging in any religious activities.
Have his or her pain addressed.
Know the names and professional status of caregivers who are treating him or her
Know when something goes wrong with his or her care.
Get a list of all his or her current medications.
Personal privacy.
Receive care in a safe setting.
Be free from all forms of abuse or harassment.
The confidentiality of his or her clinical records.
Access information contained in his or her clinical records within a reasonable time frame.
The right of access to the cost, itemized when possible, of services rendered within a reasonable period of time.
The right to be free from restraints of any form that are not medically necessary.
Be informed of his or her visitation rights, including any clinical restriction or limitation on such rights.
Not have visitation rights of any individual restricted, limited or otherwise denied or reduced on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
The right to know the reasons for any proposed change in the professional staff responding for his/her care.
The right to know the reasons for his/her transfer either within or outside the hospital.
The right to know the relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care.
The right to be informed of the source of the hospital’s reimbursement for his/her services, and of any limitations which may be placed upon his/her care.
The patient’s family has the right of informed consent for donation of organs and tissues.
The right to contact the QIO (Livanta) with any quality-of-care concerns, coverage decisions, and how to appeal a premature discharge.

EVERY PATIENT IS RESPONSIBLE FOR:

Providing, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, and other matters relating to his or her health.
Asking questions when they do not understand what they have been told about their care, treatment, or service or what they are expected to do.
Making it known to the appropriate people whether he or she clearly understands a contemplated course of action and what is expected.
Following all instructions given by their physicians and staff.
The outcomes of their actions if they refuse treatment or do not follow practitioner’s instructions.
Promptly meeting any financial obligation agreed to with the hospital.
Being considerate of the hospital’s staff and property, as well as of other patients and their property.
Being considerate of the rights of other patients and personnel and assist in the control of noise, smoking, and number of visitors.
Complying with posted visitor’s hours as they pertain to their visitors.
Honoring the designation of the hospital and campus as smoke-free.
Immediately report any allegations of abuse, neglect, harassment, or exploitation to the physician or nurse in charge, risk management department, or administration.
Following the hospital’s rules and regulations.

PATIENT COMPLAINTS MAY BE DIRECTED TO THE FOLLOWING PERSONS AND AGENCIES:

Aultman Orrville Patient Relations Representative
832 South Main St Orrville, OH 44667
Phone: 330-684-4734
Online: www.aultmanorrville.org

Ohio Department of Health
Health Care Facility Complaint Department 246 North High St.
Columbus, Ohio 43215
Complaint Hotline: 1-800-342-0553 Email: HCComplaints@odh.ohio.gov

Accreditation Commission for Health Care (ACHC)
Phone: 855-937-2242
www.achc.org/contact
Email: customerservice@achc.org

The Joint Commission
Office of Quality Monitoring
www.jointcommission.org
Email: complaint@jointcommission.org

Livanta
Hours of Operation
Monday-Friday: 9:00 a.m. - 5:00 p.m. (local time)
Saturday-Sunday: 11:00 a.m. - 3:00 p.m. (local time)
Phone: (888) 524 – 9900 Fax: (855) 236-2423
TTY: (888) 985 – 8775
24- hour voicemail service is available

The Compliance Team
PO Box 160 905 Sheble Lane, Suite 102 Spring House, PA 19477
Phone: 1-888-291-5353
Online: www.thecomplianceteam.org

Aultman has an open visitation policy unless specified by a unit. Aultman personnel may apply reasonable clinical restrictions and other limitations on patient visitation. Reasonable restrictions may be based upon, but are not limited to:

1. A court order limiting or restraining contact.
2. A visitor’s behavior presenting a direct risk or threat to the patient, hospital staff, or others in the immediate environment.
3.Visitor behavior that is disruptive to the functioning of the patient care unit involved.
4. The patient’s risk of infection by the visitor, including seasonal flu restrictions.
5. The visitor’s risk of infection by the patient.
6. A patient’s need for privacy or rest.
7. Any special restriction rules that apply to special care units.
8. When visitation would otherwise interfere with the care of the patient and/or the care of other patients.
9. Family or visitors may not smoke, vape, possess or consume alcohol or illegal drugs while on the hospital campus.
10. Minor visitors should be accompanied by an adult other than the patient.
11. In special circumstances, an adult visitor may spend the night with the patient if the patient is in a single room, space is adequate, and the presence of the visitor contributes to the well-being of the patient and if there are no other contraindications. The adult visitor must be able to safely stay alone and take care of their own needs.