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Overview of Services

Aultman Orrville Transportation Service provides free transportation for patients to and/or from the Aultman Orrville Hospital campus. Homes must be located within a 25-mile radius of Aultman Orrville.

Hours of Operation
Monday – Friday
6 a.m.-5 p.m.
Not available on holidays


Transportation requests can be made from 10 a.m.-3:30 p.m. Monday through Friday by contacting the Holmes Transportation dispatch service at 1-855-HTS-RIDE (855-487-7433). Requests should be made at least 24 hours in advance.

Please provide the following information: 

  • Passenger name
  • Number of passengers
  • Time of desired arrival
  • Address of pick-up site
  • Address of destination
  • Phone number
  • Approximate time of return trip home
  • Any special assistance required for children

    Transportation Safety

    At Aultman Orrville Hospital, the safety of our patients, families and staff is our top priority. Drivers will provide assistance from curb to curb at the front of the pick-up site and in front of the trip destination. Drivers will also assist passengers when boarding and leaving the vehicle. If a patient requires additional assistance, a family member or aide must accompany the patient on the trip.

    All vehicles are provided with seat belts, fire extinguishers and other safety equipment. Vehicles are also wheelchair accessible. Aultman Orrville Hospital is not responsible for lost, damaged or stolen articles.

      All passengers are expected to adhere to the following safety requirements:

    • Seat belts must be worn at all times while in the vehicle.
    • No smoking is allowed in the vehicle or on the Aultman Orrville campus.
    • No food or drinks are allowed in the vehicle.
    • According to Ohio law, children must be secured in a child safety seat until 8 years old, unless they are at least 4 feet, 9 inches tall.
    • Car seats are the responsibility of the parent or guardian.

    Aultman Orrville Hospital and Holmes Transportation Services reserve the right to deny services to any patron that does not comply with the service and safety expectations.


    Scheduled transportation trips should be cancelled at any time by calling 855-487-7433.

    Weather Issues

    In the case of inclement weather, listen to the local radio station 104.5 WQKT-FM for cancellation information.

    No Show Policy

    Passengers are expected to be ready for pick up 15 minutes prior to their scheduled time. Patients who fail to show up for scheduled transportation services more than twice will be suspended from the service.

    Transportation Service

    Aultman Orrville Hospital
    832 South Main Street
    Orrville, Ohio 44667

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